Risk and days-overdue filters, open customers in a new tab, and reorder cycles that understand same-day orders
✨ New features
🔎 Filter Customers by risk and days overdue
The Customers page has two new filters. Risk lets you pick any mix of High, Medium and Low, and Days overdue picks a band: 7+, 30+, 60+ or 90+ days. They work with the Status, Owner and Sort controls on both the People and Companies tabs, and cover your whole store, not just the page on screen. More in The call list and sort modes.
🔗 Open customers in a new tab, and keep your place in the list
Customer names on the Customers, Winback, Tasks and Home lists are now real links, so Cmd-click (Ctrl-click on Windows), middle-click or right-click opens a customer in a new tab. Go back to Customers or Winback and the list is where you left it: same filters, same page, scrolled to the same spot, with the customer you opened last shaded.
Each customer card also has a link button next to the customer’s name. Click it to copy a link to that card and send a teammate straight to the account.
💪 Improvements
- Orders on the same day count as one buying day. B2B buyers often place several orders at once, one for each ship-to address. RevLogic now treats all of a customer’s orders on the same day (in your store’s time zone) as one buying day when it works out their order cycle, days overdue, churn risk, expected reorder date and key-account status. Order counts and spend still include every order. Some accounts may move on or off your call list, Winback or key accounts once as a result. More in Churn risk and Winback.
🐛 Bug fixes
- Cancelled and refunded orders no longer count. Order counts, spend, reorder cycles and product history now leave out cancelled and fully refunded orders, so a cancel-and-replace no longer looks like two orders a day apart. A partly refunded order still counts, but only for what the customer kept. Unpaid orders, like pending or net-terms orders, still count. More in What data RevLogic syncs.